Refund Policy

We offer a 14-day money-back guarantee on all paid plans (Pro, Lifetime and Agency). You may request a full refund within 14 days of the purchase date without having to give a reason.

This commercial guarantee applies in addition to, and never limits, mandatory consumer rights.

You can submit a withdrawal declaration directly through the permanently accessible online function at evidio.io/withdrawal. You may also send any other unambiguous statement through our contact form at evidio.io/contact.

Please provide the name and email used for the purchase, the relevant plan, the purchase date and, when available, the Stripe order or invoice reference. We acknowledge online declarations by email and provide a downloadable receipt showing their content, date and time.

Eligible refunds are issued to the original payment method through Stripe. We process requests without undue delay and within the periods required by applicable law.

Monthly and yearly subscriptions (Pro and Agency): after the 14-day period, you may cancel at any time. Cancellation takes effect at the end of the current billing period and no partial commercial refund is issued for unused time, without prejudice to mandatory rights.

Lifetime: after the legal withdrawal period expires, a Lifetime purchase is final and no commercial refund is provided. This does not affect statutory consumer rights, including the legal guarantee of conformity for digital content and services, nor rights arising from duplicate billing, an unauthorized payment, unavailability or material non-performance of the contract.

Paid add-ons, including API access, follow the refund conditions stated when they are ordered and do not change the scope of the Lifetime plan.

Upon refund processing:

• The relevant paid license is disabled and the account is downgraded to the Free plan • Research data stored locally on your device is not affected • You retain access to Free plan features

A commercial refund may be refused when requested after the 14-day guarantee or in cases of demonstrated abuse, such as repeated purchases and refunds. This never restricts mandatory consumer protections, the legal guarantee of conformity, or rights relating to duplicate or unauthorized payments and non-performance of the contract.

A customer acting as a consumer has a statutory right to withdraw within fourteen (14) days from conclusion of the distance contract, without giving a reason. Exercising this right disables the paid license and results in reimbursement of the relevant sums to the original payment method.

Installing or using Evidio does not, by itself, constitute a waiver of this right. The online withdrawal function is available at evidio.io/withdrawal. Mandatory rights concerning digital content and services, including the legal guarantee of conformity, remain unaffected.

After a prior written complaint to Evidio that has not received a satisfactory response, consumers may use CM2C mediation free of charge:

CM2C - 49 rue de Ponthieu, 75008 Paris, France Telephone: +33 (0)1 89 47 00 14 Website: https://www.cm2c.net/declarer-un-litige.php Email: litiges@cm2c.net

For refund, withdrawal or billing questions, use evidio.io/withdrawal or our contact form at evidio.io/contact.

O2CODE (O2C) 55 rue Grignan, 13006 Marseille, France SIREN: 941 272 577