Question 1

Is Evidio free to use?

Accepted Answer

Yes! The free plan gives you 100 analyses per month, basic store inspection, SERP Radar with blurred scores, and 10 stores in your dashboard. Just create a free account to get started.

Question 2

What is Evidio exactly?

Accepted Answer

Evidio is a Chrome extension that analyzes Shopify stores in one click. It detects best-sellers, traffic sources, ad pixels, tech stack, and gives you an opportunity score — all from your browser.

Question 3

Which browsers are supported?

Accepted Answer

Evidio works on Chrome, Brave, Edge, and Opera — any Chromium-based browser that supports the Side Panel API.

Question 4

Do I need an account to use Evidio?

Accepted Answer

Yes, a free account is required for all plans. It takes 10 seconds to sign up (email or Google) and lets us track your monthly usage so you always know how many analyses you have left.

Question 5

Can I detect stores that aren't on Shopify?

Accepted Answer

Evidio is built specifically for Shopify. Non-Shopify stores won't trigger the inspector. The SERP Radar will skip them automatically on Google results.

Question 6

How does the Lifetime deal work?

Accepted Answer

Pay once, get all Pro features forever with 5,000 analyses per month. No recurring charges. All future updates included. The price and availability depend on the current offer — check our pricing page for the latest details.

Question 7

What happens when I reach my monthly limit?

Accepted Answer

You'll see a notification when you hit your analysis limit. Your existing data stays accessible — you just can't run new analyses until the counter resets on the 1st of next month.

Question 8

Do you offer refunds?

Accepted Answer

Yes — 7-day money-back guarantee on all paid plans, no questions asked. Contact us through the contact form within 7 days of purchase.

Question 9

What's the difference between Pro and Lifetime?

Accepted Answer

Both give you the same features and 5,000 analyses per month. Pro is a monthly or yearly subscription at 39€/month. Lifetime is a one-time payment with priority support — it pays for itself in a few months.

Question 10

Do you offer yearly billing?

Accepted Answer

Yes! When you choose yearly billing, you get 2 months free. Pro goes from 39€/month to 32.50€/month (390€/year), and Agency from 99€/month to 82.50€/month (990€/year).

Question 11

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, anytime. Upgrades take effect immediately. Downgrades apply at the end of your current billing period. Your data is never deleted when changing plans.

Question 12

How accurate is the traffic data?

Accepted Answer

Traffic estimates are great for comparing stores and spotting trends. Think of them as competitive benchmarks — perfect for identifying who's growing, who's spending on ads, and where the opportunities are.

Question 13

Can I use Evidio on multiple devices?

Accepted Answer

Free: 1 device. Pro & Lifetime: 2 registered devices, 1 active at a time. Agency: unlimited registered, 3 active simultaneously. You can manage devices from your dashboard.

Question 14

How do I activate my license after purchase?

Accepted Answer

It's automatic! After payment, your account is upgraded instantly. Just make sure you're logged in with the same email you used to purchase, and the extension will detect your plan within seconds.

Question 15

Do you have an API?

Accepted Answer

Not yet. A REST API for bulk analysis is planned. Check our roadmap for updates.

Question 16

What data formats can I export?

Accepted Answer

CSV, Excel (.xlsx), and JSON. Each export includes up to 29 data columns per store: URL, score, traffic, apps, pixels, contacts, catalog stats, and more.

Question 17

Can stores see that I'm analyzing them?

Accepted Answer

No. Evidio works like a regular browser visit. Store owners cannot distinguish your visit from any other visitor.

Question 18

Is my research data private?

Accepted Answer

Yes. Your analyzed stores, saved products, and dashboard data are stored locally on your device. We never see or store your research on our servers. The only thing we track is your monthly usage counter.

Question 19

Do you sell my data?

Accepted Answer

Never. We don't collect, store, or sell any personal data or research data. Evidio is a tool, not an ad platform. Our revenue comes from subscriptions only.

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